Booking terms & refund policy
The friendly small print: how booking, paying, changing and cancelling a stay with us works.
Last updated 19 October 2026
- Who we are
- How booking works
- Prices
- Paying for your stay
- Cancellations & refunds
- Changing your booking
- If we have to cancel
- During your stay
- Your details
- Questions
1. Who we are
Khaya Kite & Yoga House is run by Escape Kite Lodge (Pty) Ltd, a company registered in South Africa (registration number 2019/435095/07), at 8 Crinum Road, Table View, Cape Town, 7441. When these terms say "we" or "us", that's who we mean.
These terms apply to every stay booked directly with us: on this booking site, by WhatsApp or by email. If you book through another platform (like Hostelworld), that platform's own terms apply to your booking.
2. How booking works
- Pick your dates and room on our booking calendar. You'll see the live price for your stay, including any long-stay discount.
- Send your request with your name and WhatsApp number. This is a request, not yet a booking, and nothing is charged at this point.
- We confirm within 24 hours by WhatsApp or email, and send you the amount due with a way to pay.
- You pay, and we send your final confirmation.
Our season runs from 1 October to 1 April. Most stays are at least 2 nights.
3. Prices
- Prices are in euros (EUR), per room per night. Dorm prices are per bed per night.
- Private rooms sleep up to 2. Sharing with a second person adds €5 per night.
- Prices are higher in peak season (December, January and February) than in October, November and March.
- Long stays get a discount on the whole booking: 10% from 30 nights, 15% from 60 nights, 18% from 90 nights.
- The price we confirm to you is the price you pay. We won't change it after your booking is confirmed.
4. Paying for your stay
- Stays up to 30 nights: 100% of the stay is due when we confirm your booking.
- Stays over 30 nights: 50% is due when we confirm your booking, and the other 50% just before you arrive.
You can pay by:
- Card, through a secure payment link from Peach Payments. Card payments are charged in South African rand (ZAR), converted from the euro price at the exchange rate on the day we create your link. Both amounts are shown on the link before you pay. We never see or store your card details.
- Bank transfer in EUR or ZAR, or via Revolut or Wise. We'll send you the details with your confirmation.
Any fees your own bank or card provider charges (for example foreign transaction fees) are yours to cover.
5. Cancellations & refunds
If you need to cancel, let us know by WhatsApp or email. How much we refund depends on how far ahead of your arrival date you tell us:
| When you cancel | Refund |
|---|---|
| 60 days or more before arrival | 100% of what you've paid |
| 30 to 59 days before arrival | 50% of what you've paid |
| Less than 30 days before arrival, or a no-show | No refund |
How refunds are paid: we refund the same way you paid. Card payments go back to the card you used, in the currency you were charged (ZAR). Bank transfers go back to your account. We send refunds within 14 days of your cancellation; card refunds can then take a few more working days to show on your statement, depending on your bank.
6. Changing your booking
- New dates or a different room: happy to help where we have space. If the new stay costs more, you pay the difference; if it costs less, we refund the difference under the cancellation rules above.
- Shortening your stay counts as cancelling the nights you drop, and the rules in section 5 apply to those nights.
- Extending your stay: just ask! Extra nights are subject to availability and paid when we confirm them.
- Leaving early: nights you don't use aren't refunded, unless we're able to fill them.
7. If we have to cancel
It's very rare, but if we ever have to cancel your booking (for example because of serious damage to the house), we'll tell you as soon as we can and refund 100% of what you've paid for the affected nights. Where we can, we'll also help you find somewhere else to stay, like our sister house Mayana Kitehouse just around the corner.
8. During your stay
- Check-in is from 12:00 and check-out by 10:00. Let us know your arrival time so someone's there to welcome you.
- Khaya is a shared house with a relaxed, long-stay community. Please be kind to your housemates, keep the noise down at night and leave shared spaces the way you'd like to find them.
- If something gets broken, tell us. We may ask you to cover damage beyond normal wear and tear.
- Kitesurfing, yoga, the sauna and the activities we help organise are at your own risk. Please make sure you have travel insurance that covers them.
- Kite storage and the shared spaces are for your convenience, but we can't take responsibility for lost or stolen belongings.
9. Your details
We use your name, WhatsApp number and email only to handle your booking and your stay, and to stay in touch about it. We don't sell or share them with anyone, other than the payment provider needed to process your payment. Card details are handled entirely by Peach Payments and never reach us.
10. Questions
We're always happy to chat. Message us on WhatsApp (+27 72 377 0575) or email khayaguesthouse@gmail.com.
These terms are governed by South African law, and nothing in them takes away any rights you have under the Consumer Protection Act.